Shipping policy

Shipping & Handling Times:

We typically ship 2-7 business days once an order is placed. Once an order is shipped, it should arrive somewhere within 5 to 14 business days if you're in the USA. Keep in mind that Business Days do not include holidays or weekends! You will receive an automated confirmation email when you place your order, and another one with tracking when your order goes out - be sure to check your Spam folders just in case! We are not held responsible for shipping company delays - if you need an order rushed or need other special attention, please contact us in advance so we can work with you!

Shipping Carriers:

We ship almost everything via USPS and UPS!

For large or heavy orders, or items going to far-off domestic locations, we may use UPS or FedEx at our discretion!

Packing Material:

Uncanny Toys and More is PROUD to use recycled and recyclable packing boxes and packing materials whenever possible. We believe in reusing what can be reused and reducing waste where we can!

 

Damaged Package Received:

If your package arrives damaged, you must contact Uncanny Toys & More by email within 24 hours of delivery to report the damage.

Please keep all original shipping and product packaging. Do not throw away the shipping box, packing materials, or damaged merchandise while the claim is being reviewed.

When reporting shipping damage, please provide clear photographs showing:

• All sides of the shipping box
• Any visible damage to the outside of the box
• The inside of the shipping box and packing materials
• The damaged item(s)
• Any damage to the item's original retail packaging
• The shipping label

Once we receive the required information, Uncanny Toys & More will submit a damage claim to the appropriate shipping carrier (USPS, FedEx, UPS, or other applicable carrier).

Carrier Inspection:

The shipping carrier may require additional photographs, documentation, or a physical inspection of the package and damaged merchandise. If an inspection is required, you may be asked to bring the package, all original packaging materials, and the damaged item(s) to a local carrier facility.

Do not discard, alter, repair, or dispose of the damaged item or packaging until we notify you that it is no longer required for the claim.

Carrier claims can take time to investigate and process. We appreciate your patience while the carrier reviews the claim.

Approved Claims:

If the carrier approves the damage claim, we will contact you by email regarding the available resolution. Depending on product availability and the circumstances of the claim, options may include:

• Replacement with the same item, if available
• Refund
• Store credit

If the carrier denies the damage claim, a refund or replacement is not automatically guaranteed.

Minor cosmetic damage to an item's retail packaging may not qualify as shipping damage if the merchandise itself is undamaged. Approval or denial of a shipping insurance claim is determined by the carrier and its applicable claim requirements.

Damaged Merchandise:

To help prevent fraudulent damage claims, customers may be required to provide additional proof that a damaged item cannot be resold or reused.

Depending on the circumstances and carrier requirements, we may require the customer to either:

• Return the damaged merchandise, or
• Destroy the damaged merchandise and provide photographic proof of destruction.

Unless otherwise authorized by Uncanny Toys & More, the customer is responsible for return shipping costs.

Failure to report shipping damage within 24 hours, retain the original packaging, provide requested photographs or documentation, cooperate with a carrier inspection, or return/destroy the merchandise when required may result in the damage claim being denied.

 

Package shows received (Missing delivery):

We are a small business and are not Amazon or any big box retailer. So we don't issue refunds or a reshipment of items.

If a package is shipped and shows delivered

A: Either a porch pirate has it

B: Deliverer says they delivered it but didn't

C: It was delivered to a neighbor

D: Address was incorrect and it was delivered somewhere else

E: And the one I hate to say but happens, it was delivered to customer but they say it was never received by them.

Customer needs to contact the carrier about this issue. They may have to open an investigation to see what happened on why it shows received but you didn't. There is insurance on the packages so they have to go through the long and lengthy process 1st. Before they issue out the insurance claim. Carriers will not issue insurance settlements if packages show as delivered and no foul play is seen on their end. If you suspect theft of a package to the delivery address, please contact your local law enforcement and file a police report on a stolen package.

 

If package still shows in transit for a long time.

Carriers have had long transit times for packages due to the high volumes of online ordering. Customer would need to contact carriers about any issues of really long transit times.

 

Additional Insurance and signature confirmation

Orders over $100 value will be additionally insured and will require signature on delivery. Due to delivered package scams from customers claiming package was not delivered either due to porch piracy or simply scamming. We are taking extra precautions and shipping cost have increased due to this.

 

Porch Piracy:

We are not held responsible for porch piracy. Carriers will not insure if package shows delivered and is missing from delivery address.

If porch piracy occurs contact your local law enforcement and file a report.

 

Undeliverable & Returned Packages:

If a package is returned to Uncanny Toys & More by the shipping carrier as undeliverable, refused, unclaimed, incorrect address, insufficient address, or for any other delivery-related reason, the following policy will apply:

Once the returned package is received and processed by Uncanny Toys & More, the order will be automatically refunded to the original form of payment, less:

• The original shipping charges; and
• A 25% restocking fee based on the merchandise value of the order.

Original shipping charges are non-refundable.

If the customer still wants the originally ordered merchandise, the customer must contact Uncanny Toys & More to arrange for the items to be shipped again. The customer will be responsible for all new shipping charges associated with reshipping the order.

Reshipment is subject to the merchandise still being available. Uncanny Toys & More is not responsible for carrier delivery issues resulting from an incorrect, incomplete, or undeliverable shipping address provided with the order.

Customers are responsible for reviewing and confirming that their shipping information is complete and accurate before submitting an order.