Shipping policy

Shipping & Handling Times:

We typically ship 2-7 business days once an order is placed. Once an order is shipped, it should arrive somewhere within 5 to 14 business days if you're in the USA. Keep in mind that Business Days do not include holidays or weekends! You will receive an automated confirmation email when you place your order, and another one with tracking when your order goes out - be sure to check your Spam folders just in case! We are not held responsible for shipping company delays - if you need an order rushed or need other special attention, please contact us in advance so we can work with you!

Shipping Carriers:

We ship almost everything via USPS!

For large or heavy orders, or items going to far-off domestic locations, we may use UPS or FedEx at our discretion!

Packing Material:

Uncanny Toys and More is PROUD to use recycled and recyclable packing boxes and packing materials whenever possible. We believe in reusing what can be reused and reducing waste where we can!

 

Damaged Package Received:

If packages are received damaged you have 24hrs from time of delivery to contact us by email about the damage. You would need to keep all original packaging and take pictures of all sides of the box including the inside and items received. Once we receive the email, we will open an insurance claim through the carrier. Then we will contact you through email, you might have to take damaged package and item to your local USPS, FEDEX, or UPS for inspection. You will have to be very patient with us on this because the carriers do take their time on this. Once the claim is approved, we will contact you by email to see if you would like the same item if available, or a refund or store credit.

 

Package shows received (Missing delivery):

We are a small business and are not Amazon or any big box retailer. So we don't issue refunds or a reshipment of items.

If a package is shipped and shows delivered

A: Either a porch pirate has it

B: Deliverer says they delivered it but didn't

C: It was delivered to a neighbor

D: Address was incorrect and it was delivered somewhere else

E: And the one I hate to say but happens, it was delivered to customer but they say it was never received by them.

Customer needs to contact the carrier about this issue. They may have to open an investigation to see what happened on why it shows received but you didn't. There is insurance on the packages so they have to go through the long and lengthy process 1st. Before they issue out the insurance claim. Carriers will not issue insurance settlements if packages show as delivered and no foul play is seen on their end. If you suspect theft of a package to the delivery address, please contact your local law enforcement and file a police report on a stolen package.

 

If package still show in transit for a long time.

Carriers have had long transit times for packages due to the high volumes of online ordering. Customer would need to contact carriers about any issues of really long transit times.